Customer Service- It is an assistance provided by the company to people who use or buy its services or products.

Answer

As innovation is expanding, so do the expectations of people and to match with people’s expectations, Unifi believes in unifying its people, and partners with the most individualized service possible.

Being the internet service provider, Unifi has become the most trusted service provider in Malaysia by providing all kinds of its services from giving broadband connection, and air WiFi to personalized solutions to its customer’s grievances.

Unifi Customer Service

Many retailers and e-commerce platform provide customer service but to avail of this service, many a time, one needs to follow many long steps procedures, making the entire process of customer service lengthy and time-consuming as well but Unifi stands apart in its customer service by providing the easiest and simple way to connect to the customer service.

Method 1- By contacting

For local users- Dial 100For international lines- Dial +603 2241 1290

Method 2- By Live Chat

To avail of the Live Chat function, there are a few steps that need to be followed to contact the customer service of Unifi.

STEP 1- Open the official website of Unifi

STEP 2- Scroll down the page to the bottom

STEP 3- Click on Support and then Select Live Chat 

STEP 4- A page will be opened with a message Hello there!

STEP 5- Select the preferred language for communication 

             For instance: Engluish or Bahasa Malaysia

STEP 6- Click on NEXT

STEP 7- Type one name and enter it

STEP 8- Click on the service in which one is facing a problem

STEP 9- Start the Live Chat.

Method 3- By using EasyFix

It is one of the best customer services provided by Unifi, as it starts diagnosing the problem the second one clicks on the option EasyFix.

It not only solves the technical glitch problem but also identifies any potential fault and recommends solutions to optimize the Unifi connection there itself and all these facilities can be easily accessed digitally.

Unifi EasyFix offers three kinds of its services

Can start self troubleshootingCan check service outageTips & Tricks

Unifi Center Service

Unifi segregates its customer service into various portfolios making it easy for its users to report any kind of technical glitch\problem, making it an outstanding network service provider the different customers service supported by Unifi are:

Technical Assistance

8:00 am to 10:00 pm(Daily)

Product & services, order management & billing inquiries 

8:00 am to 5:30 pm(Daily)

Directory Assistance 103

          8:00 am to 5:30 pm(Monday to Friday)

Services provided by Unifi

Home ServiceMobile ServiceTV ServiceWiFi

How to log in to Unifi by using mobile?

STEP 1- Open the official link of Unifi

STEP 2- Click on login and if not registered then register by creating an email id and password

STEP 3- After login, one can check the account 

             For instance- Like Unbill amount, hotspot quota, etc.

How to check the plan of Unifi?

To check the different plans offered by Unifi, one can easily log in to the account and can check the different plans.

To check different plans on Unifi, one can follow the steps.

STEP 1- Open the official website of Unifi

STEP 2- Click on the login

STEP 3- Click on the self-care sign

STEP 4- Click on Dashboard

STEP 5- Select the suitable plan

STEP 6- Pay the payment

STEP 7- Click on Submit.

Conclusion

Unlike other e-commerce or OTT platform, the Unifi customer service provides the best customer service to its users from home broadband and mobile to entertainment. The Unifi network is unifying and whole network chains into one platform i.e. Unifi and sustainable plans for its users while covering a user world with its total convergence plan, making the entire process a wholesome experience.

Question 1- Does Unifi have its router?

Answer- Yes

Question 2- Does Unifi customer service offers email?

Answer- No

Question 3- Does Unifi provides a key UID to its users?

Answer- Yes

Question 4- Is Unifi good for home?

Answer- Yes

Question 5- How many devices can be connected using the Unifi network?

Answer- Almost 64 devices.