Customer Service- It is an assistance provided by the company to people who use or buy its services or products.
Answer
As innovation is expanding, so do the expectations of people and to match with people’s expectations, Unifi believes in unifying its people, and partners with the most individualized service possible.
Being the internet service provider, Unifi has become the most trusted service provider in Malaysia by providing all kinds of its services from giving broadband connection, and air WiFi to personalized solutions to its customer’s grievances.
Unifi Customer Service
Many retailers and e-commerce platform provide customer service but to avail of this service, many a time, one needs to follow many long steps procedures, making the entire process of customer service lengthy and time-consuming as well but Unifi stands apart in its customer service by providing the easiest and simple way to connect to the customer service.
Method 1- By contacting
For local users- Dial 100For international lines- Dial +603 2241 1290
Method 2- By Live Chat
To avail of the Live Chat function, there are a few steps that need to be followed to contact the customer service of Unifi.
STEP 1- Open the official website of Unifi
STEP 2- Scroll down the page to the bottom
STEP 3- Click on Support and then Select Live Chat
STEP 4- A page will be opened with a message Hello there!
STEP 5- Select the preferred language for communication
For instance: Engluish or Bahasa Malaysia
STEP 6- Click on NEXT
STEP 7- Type one name and enter it
STEP 8- Click on the service in which one is facing a problem
STEP 9- Start the Live Chat.
Method 3- By using EasyFix
It is one of the best customer services provided by Unifi, as it starts diagnosing the problem the second one clicks on the option EasyFix.
It not only solves the technical glitch problem but also identifies any potential fault and recommends solutions to optimize the Unifi connection there itself and all these facilities can be easily accessed digitally.
Unifi EasyFix offers three kinds of its services
Can start self troubleshootingCan check service outageTips & Tricks
Unifi Center Service
Unifi segregates its customer service into various portfolios making it easy for its users to report any kind of technical glitch\problem, making it an outstanding network service provider the different customers service supported by Unifi are:
Technical Assistance
8:00 am to 10:00 pm(Daily)
Product & services, order management & billing inquiries
8:00 am to 5:30 pm(Daily)
Directory Assistance 103
8:00 am to 5:30 pm(Monday to Friday)
Services provided by Unifi
Home ServiceMobile ServiceTV ServiceWiFi
How to log in to Unifi by using mobile?
STEP 1- Open the official link of Unifi
STEP 2- Click on login and if not registered then register by creating an email id and password
STEP 3- After login, one can check the account
For instance- Like Unbill amount, hotspot quota, etc.
How to check the plan of Unifi?
To check the different plans offered by Unifi, one can easily log in to the account and can check the different plans.
To check different plans on Unifi, one can follow the steps.
STEP 1- Open the official website of Unifi
STEP 2- Click on the login
STEP 3- Click on the self-care sign
STEP 4- Click on Dashboard
STEP 5- Select the suitable plan
STEP 6- Pay the payment
STEP 7- Click on Submit.
Conclusion
Unlike other e-commerce or OTT platform, the Unifi customer service provides the best customer service to its users from home broadband and mobile to entertainment. The Unifi network is unifying and whole network chains into one platform i.e. Unifi and sustainable plans for its users while covering a user world with its total convergence plan, making the entire process a wholesome experience.
Question 1- Does Unifi have its router?
Answer- Yes
Question 2- Does Unifi customer service offers email?
Answer- No
Question 3- Does Unifi provides a key UID to its users?
Answer- Yes
Question 4- Is Unifi good for home?
Answer- Yes
Question 5- How many devices can be connected using the Unifi network?
Answer- Almost 64 devices.
