But what if your food never arrived? Sometimes there may be chances that UberEats has misplaced your order or some items are missing. Feel stranded and annoyed? Well, in such cases you should report the order and contact customer support for help. There can be many reasons for your order going missing and we’ve listed them all for you!
Why Didn’t I Receive My UberEats Order?
Your food never arrived and you need to know why! It is not likely that the app will not deliver the orders or scam its users, hence it is very important to know the right reasons behind the situation.
A Glitch In The System
One of the possible reasons could be a glitch in the restaurant’s system or uber eats while taking the order. Due to the glitch, the order might not have been placed and hence not delivered.
The system might not have acknowledged your order. You may have made the payment from your end but the order was never placed. The delivery boy also might not have received any parcel.
Rush And Chaos
During the holiday season or weekends, there is a lot of rush. Especially during the holidays, a majority of the people are on leave hence reducing the number of delivery boys. In such a situation it might be possible that the app forgets to send your order. This is very unlikely, but if there is a shortage of delivery people, there might be no one to pick up your order, and hence you may not receive it.
Missing Order
Sometimes, your order might get misplaced in confusion. The driver may not be able to understand your location and return the order. Another explanation could be that the driver’s vehicle broke down or he could never reach the restaurant to collect your order.
Faulty Driver
This is a totally unacceptable situation but has happened to a lot of users. The driver ate the food! Yes, as shocking as it sounds it is sad but true. There have been many cases reported about the same. If you ever land up in such a situation you can do nothing but complain to uber eats and wait for the action they take.
Weather Conditions
This is a very genuine situation. If the weather conditions are unfavorable it is possible that the driver may not be able to reach you. In conditions of extreme cold, rainfall, or snow chances of this happening are quite high. Therefore, before placing the order, you can call and ask for confirmation, to be on the safer side.
What Should I Do If I Never Received My Uber Eats Rrder?
The feeling is very annoying if you didn’t receive your order and we understand how you feel! If you are stuck in a situation like this there is no need to get worried because you can contact uber eats and explain your grievance to them. Here are a few ways you can address the problem.
Reach out to uber eats
The first step is to make uber eats aware of the problem. If you didn’t receive your order within the estimated time of arrival it is better to reach out to uber eats. You can call them, text them or even tweet. They will help you to come up with the best possible solution and make sure your food reaches you.
Refund
If you no longer want the food or your order was never placed but the payment was made you can ask for a refund. Go through the refund policy carefully. You can either receive a cashback, or Uber credits or can place another order within the same price.
Call the driver
Sometimes, the driver is just lost and not able to find your location. You can call the driver and explain your address and share the appropriate location details.
Contact the delivery restaurant
The restaurant from where you have placed your order might have not accepted your order yet. So, you call the restaurant directly and ask them for order confirmation status.
Conclusion
Now we have learnt “Uber Eats Didn’t Deliver My food”, If your order is missing the best option would be to call Uber Eats first and explain your problem. they might give you a full refund, uber credits, or even allow you to order again for free if there is a mistake on their end. Before placing an order, make sure you have entered your contact details and address properly.
